Returns

Process:

You have 14 days after receiving your order to contact us in writing to exercise your right of withdrawal and register a return. From the date you register the return, you have another 14 days to hand over the package to a shipping service provider of your choice (DHL, Hermes, etc.) to return it to us. The package must be handed over to a shipping service provider within this period; otherwise, we cannot accept the return.

Non-returnable items:

We have some items that cannot be returned for hygiene reasons. This applies to our body and hand care products, as well as room sprays. Some shower gels and hand creams have a transparent plastic seal on the lid, so returns are possible as long as the seal is not broken. Used items, such as lit or warmed candles, are also not returnable. The item must be in the same condition as you received it.

Refund:

You can track your return shipment to see when it arrives. Once we receive it, we will process your return within the next few days (maximum 14 days) and refund the amount to your original payment method within that time. Depending on your bank details, it may take a few days longer for the money to be credited back to your account.

Defective Items:

If you received a defective or damaged item, please contact us by email with your order information and photos of the defective item(s). Depending on the item, we will provide you with a return shipping label for the defective item(s). In this case, we require the return of the item(s) before we can issue a refund. If we do not request a return, you will receive a prompt refund. We do not offer exchanges or ship new items.